Colour Tree Reviews

ColourTree USA specializes in outdoor privacy solutions, offering products such as fence privacy screens, sun shade sails, pergola cover canopy, artificial ivy hedges, and artificial turf. They offer a wide range of colors and customize all sizes. Here are some of the products and their prices:

• Square Sun Shade Sail Canopy, Commercial Grade, 4 Sizes, 8 Colors: Prices start from $50.99, currently discounted to $28.99.
• Rectangle Sun Shade Sail Canopy, Commercial Grade, 14 Sizes, 7 Colors: Prices start from $54.99, currently discounted to $34.99.
• Equilateral Triangle Sun Shade Sail Canopy, Commercial Grade, 17 Sizes, 9 Colors: Prices start from $31.99, currently discounted to $22.99.
• Right Triangle Sun Shade Sail Canopy, Commercial Grade, 7 Sizes, 8 Colors: Prices are not mentioned.

Please note that these prices are subject to change and it's always best to check the website for the most current prices. They also offer a color sample kit that features a variety of Shade Sail / Fence material at no cost. The company has a good reputation with customers praising the quality of the fabric and the customer service. However, some customers have reported issues with the fit of the replacement products and the durability of the shade cloth triangles.

ColourTree USA specializes in outdoor privacy solutions. Their popular products include fence privacy screens, sun shade sails, pergola cover canopy, artificial ivy hedges, and artificial turf. They offer a wide range of colors and customize all sizes. Their sun shade sails come in three varieties: Standard for economical shade, Waterproof to keep the rain away, and Super Ring for durability. They also offer artificial turf in different varieties like Mastiff, Labrador, and Corgi. Their artificial ivy hedge rolls provide 100% privacy with mesh backing. They also offer hardware kits and accessories for installation. All these products are available in different sizes and colors. They cater to both wholesale and retail customers.

The return policy of ColourTree covers a 30-day period that starts on the date of delivery/goods received by the customer. If 30 days have gone by since your purchase was delivered, unfortunately, they can’t offer you a refund on your purchase. Products purchased and delivered that are damaged, worn and torn upon arrival are eligible for a return beyond the returns window granted the products are free from any damage caused by the customer, unused and in the same condition it was received. If the product is defective past the returns window and has been used, you should exercise their Warranty policy so that they may furnish a replacement for your item. Items in the warranty process are not subject to a returns window and not subject to refund or reimbursement. Returned items are subject to a 15% restocking fee. If the claim is incorrect and the item is found not in its original condition, is damaged or missing parts for reasons not due to their error, they may subject a refund to a fee equal up to 100% of its value. Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. To return your product, you should mail your product to: 515 Yorbita Rd, La Puente, CA 91744. If the item is free from defects then the customer will be responsible for all shipping costs of their return without shipping reimbursement. If the item is approved for return due to replacement under warranty, then shipping may be reimbursed. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don’t guarantee that they will receive your returned item. Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange.

Yes, you can track your order on colourtreeusa.com. You can find the Track a Package option in the Support section of their website. This should allow you to monitor the status of your order. If you have a tracking number, you can also use external tracking services like AfterShip. Please note that you may need to log into your account on the website to access these features. If you need further assistance, consider reaching out to their Help Center or Contact Us section.

The Return Policy of ColourTree covers a 30-day period that starts on the date of delivery. If 30 days have passed since your purchase was delivered, they can't offer a refund. Products purchased and delivered that are damaged, worn, and torn upon arrival are eligible for a return beyond the returns window, granted the products are free from any damage caused by the customer, unused, and in the same condition it was received. If the product is defective past the returns window and has been used, you should exercise their Warranty policy so that they may furnish a replacement for your item. Returned items are subject to a 15% restocking fee. If the claim is incorrect and the item is found not in its original condition, is damaged, or missing parts for reasons not due to their error, they may subject a refund to a fee equal up to 100% of its value.

Regarding the Shipping Policy, if the item is free from defects then the customer will be responsible for all shipping costs of their return without shipping reimbursement. If the item is approved for return due to replacement under warranty, then shipping may be reimbursed. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don’t guarantee that they will receive your returned item.

Their Warranty Policy varies by the product type: 3-year warranty for Standard Sun Shade Sail, Standard Privacy Fence Screen, Artificial Ivy Leaves Hedges; 4-year warranty for Heavy Duty PLUS Privacy Fence Screen; 5-year warranty for Super Ring Sun Shade Sail; 10-year warranty for Artificial Turf; Lifetime-warranty for Hardware installation kit. A replacement product assumes the remaining warranty of the original purchased product. This Limited Warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first fill out their RMA form so that they may determine the problem and the most appropriate solution for you. Shipping and handling fees are to be paid for by the customer.